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Account deletion

Delete your Nyange account

You can ask us to delete your Nyange account and the personal data attached to it. This page works whether or not you still have the app installed — that is exactly why it exists. Send the request below and a person will take it from there.

Still have the app?

Settings → Delete account is the faster route. You are already signed in there, so nobody has to verify who you are first. If the app is gone — new phone, uninstalled, whatever the reason — this page does the same job.

What deletion does

Deleted or anonymised

  • Your name, your phone number and the sign-in attached to it
  • Your saved delivery addresses, including any location you pinned on the map
  • The recipient name, phone number, street address and delivery instructions stored on past orders
  • Your cart
  • The push-notification registration for each of your devices

Kept

  • Order records: what was ordered, the amounts and which outlet handled it — with your name, phone number and street address taken off them
  • The delivery area on past orders — the zone, never the street
  • Receipts and their receipt numbers. A receipt is a tax document that cannot be altered once it has been issued, so the name and phone number printed on one stay on it
  • Our internal audit trail of the account, which never held your name, phone number or address in the first place

Nyange is legally required to keep order, transaction and receipt records — tax and commercial record-keeping obligations — so those records survive the deletion. Your name, phone number and street address come off the order records. An already-issued receipt is a tax document that cannot be altered afterwards, so what is printed on it stays. That is not total erasure, and we would rather say so than imply everything disappears.

How your request is handled

  1. You send the request

    We record it and give you a reference number straight away. Nothing happens to any account at this point — by design, the form proves nothing on its own.

  2. A person checks it

    Someone on our team reviews every request by hand, and may contact you to confirm you are the account holder before anything is deleted. For privacy, we never tell a public form whether a number has a Nyange account — that answer only ever goes to a verified account holder.

  3. Deletion is scheduled, 30 days out

    Once verified, the account is scheduled for deletion 30 days later. Signing in to the app during those 30 days cancels it and restores the account. After that the data is erased or anonymised, and signing up again with the same number creates a brand-new account.

  4. Anything outstanding has to clear first

    If an order is still on its way, or a refund is still waiting for you to collect, deletion waits until that is settled — we will tell you what is holding it up. Any unclaimed referral reward is forfeited when the account goes.

Request deletion

Only the phone number is required — "delete my account" is the whole request. The other two fields just help us reach you if we need to confirm something.

Include the country code — for example +256 700 000 001. A number typed the local way, like 0700 000 001, works too.

An email address or a second phone number. Without one we can only reach you on the number above.

Only if it helps us find or verify the account. You do not need to explain yourself.

Enable JavaScript to send this form, or email support@nyange.app instead.

Can't use the form? Email support@nyange.app with the phone number your account signs in with — we treat an emailed request exactly the same way. What we do with your data generally is in the Privacy Policy, and support can help with anything else.