Privacy Policy

This Privacy Policy explains how Nyange (“we”, “us”) collects, uses, shares and protects your personal data when you use the Nyange mobile app, this website, and our delivery and outlet services in Uganda.

What we collect

Account and identity data. Your mobile phone number (used to sign in — we send one-time codes by SMS) and the profile details you provide, such as your name.

Delivery information. The delivery addresses you save, including any location coordinates you choose to set so a delivery agent can find you.

Orders and transactions. Your carts, orders, refill exchanges and related transaction records. Orders are paid in cash on delivery or at an outlet counter — we do not collect card or bank details.

Device and technical data. Identifiers needed to deliver push notifications to your device, app installation identifiers, and technical diagnostics (such as crash and error reports) that help us keep the app working.

Support communications. Messages you send us when you ask for help.

This website does not use cookies, analytics or advertising trackers.

How we use your data

To provide the service: sign-in, order placement, fulfilment, delivery and refill exchanges.
To notify you about your orders and deliveries, including by SMS and push notification.
To operate safely: preventing fraud and abuse, securing accounts, and keeping auditable records of order and cash handling.
To meet legal obligations, including tax and commercial record-keeping.
To improve the service using technical diagnostics.

We do not sell your personal data, and we do not use it for third-party advertising.

Our staff and delivery agents — outlet staff and delivery agents see the order details needed to prepare and deliver your order (such as your name, phone number and delivery address).
Service providers acting on our instructions — categories: cloud infrastructure and hosting providers, SMS delivery partners, push-notification delivery services, and error-diagnostics services. They process data only to provide their service to us and are bound by contractual confidentiality and data-protection obligations.
Authorities — where disclosure is required by applicable law or a lawful request.

Where your data is processed

Our service providers may store and process data in data centres located outside Uganda. Where that happens, we take steps designed to ensure your data receives adequate protection consistent with Ugandan data-protection law.

How long we keep it

We keep your account data while your account is active. Order, transaction and audit records are kept for as long as required for legitimate business purposes and statutory retention periods (for example tax and commercial record-keeping), after which they are deleted or anonymised.

Your rights

Subject to applicable law — including the Data Protection and Privacy Act, 2019 (Uganda) — you may request access to, correction of, or deletion of your personal data, and you may object to certain processing. To exercise a right, contact us using the details below. You also have the right to lodge a complaint with the Personal Data Protection Office.

Security

We protect your data with technical and organisational measures, including encryption of data in transit and access controls that limit who can see your data to those who need it for their role.

Children

The service is intended for adults aged 18 and over. We do not knowingly collect personal data from children.

Changes to this policy

We may update this policy from time to time. We will post the updated version on this page with a new effective date, and where changes are significant we will notify you in the app.

Contact

Questions or requests about your personal data: support@nyange.app.